Sentiment Analyst & Implementor: Ella Dane#0382
The purpose of the cNPS survey is to gain insight on happenings within bDAO & its community in order to improve contributor experience and overall operations of the DAO. The analyses I post on Forum are digestible & crisp for your convenience.
The responsibility of the cNPS Implementor is to implement meaningful changes based on suggestions or concerns voiced in the cNPS survey.
The public data from these surveys can be found here.
Note: All data collected from the cNPS survey apart from Discord handles, levels, wallet addresses, and timestamps are confidential.
Net promoter score (NPS) is a widely used market research metric that typically takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.
The NPS assumes a subdivision of respondents into "promoters" who provide ratings of 9 or 10, "passives" who provide ratings of 7 or 8, and "detractors" who provide ratings of 6 or lower. Usually, users of the NPS perform a calculation that involves subtracting the percentage of detractors from the percentage of promoters collected by the survey item.